If the item was in stock at the time of ordering, it can be returned within 7 days of receipt in perfect, new condition and in the undamaged original packaging. A receipt or order number must always be included. After notification via theform or email to firstname.lastname@example.org , the item can be returned or handed over in person during opening hours in the shop. The addresses can be found on the form.
Excluded from the right of return are: Sale and promotional items, free items, custom-made/ordered items, items that were ordered in large quantities, consumables (example: light bulbs), vouchers.
In the case of returns of parcels and freight forwarding goods, the return is at the expense and risk of the customer. If the goods are in new condition after the return, the value of the goods, minus any delivery costs, will be refunded within 10 days as a voucher or in the payment method stated on the receipt. In the case of returns of items that were delivered by freight forwarders, bulky goods or parcels, any delivery costs will be charged. A refund of delivery costs paid by the buyer is not possible. Rejected returns must be picked up in store.